Contact Us

Contact us about Procountor API

New integrations

Interested in developing an integration with Procountor API? Great!

To begin with your development process submit a request for a private testing environment. We'll provide you with credentials as soon as possible.

Consider using our consultancy services to ensure the API has the necessary support for your integration case.

Request a testing environment

Moving to production

Once ready with developing your integration on the API testing server, you may request API client credentials to the production server. At this point, we would like to know some more details about your integration. Please proceed to filling out a dedicated form to notify us about your need.

Request access to production

Support and consultancy

Support for using the API is not included in our complimentary customer service. To help with finding the best solution for your integration case, we recommend using our consultancy services.

For getting advice with complex cases concerning integrations with Procountor, we recommend purchasing a consultancy package. For descriptions and pricing information for our consultancy packages, please visit Finago.com for Finland, Sweden, Norway and Denmark.

Please send us an email to start a consultancy plan, and we'll be in touch with you soon!

Online resources

If you have issues with your integration, but prefer not to use our consultancy sevices, first ensure that you are acquainted with our

If the issue concerns using Procountor in general, you should check our user manual for assistance. The manual is available in English, Finnish, Swedish, Norwegian and Danish.

See user manual

Technical issues and feature requests

Our systems are of high quality and always tested according to industry standards. In any software, however, the risk for encountering technical issues exists. Should you think you have found a bug or some other type of malfunction in our system, please notify us by email.

Information about recent service disruptions in Procountor and Procountor API can be found from the Procountor distruption info page.

We are constantly adding new features to Procountor API. As a rule, the features are prioritised based on overall demand. If building your integration suffers from a missing endpoint, you may submit your enquiry to us by email.

Disruption info

Contact information

Contact Contact address Responsibilities Languages
Finago Procountor Integrations team integrations@procountor.com
  • General enquiries about the API
  • Redirect URI changes
  • Requests for additional API clients or testing environments

Note: In issues related to API requests, kindly include the corresponding API request in your message for efficient troubleshooting.

EN, FI
Old non-API integrations liittymat@procountor.com
  • SFTP transfer
  • File imports and exports
EN, FI
Finago Procountor customer service See details on Finago.com for
  • Procountor software (UI)
DK, EN, FI, NO, SV